Privacy Policy

1. Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be associated with you.

2. How We Use Your Information

• Create and manage user accounts
• Provide and operate our auction services
• Allow users to list, bid on, buy, or sell vehicles
• Process transactions and payments
• Verify identities and account information
• Communicate with users about auctions, bids, purchases, listings, and transactions
• Respond to questions and customer-service requests
• Send important service-related notices
• Prevent fraud, abuse, unauthorized transactions, and other illegal activity
• Maintain the security and functionality of the Website
• Improve our Website, products, and Services
• Analyze Website usage and performance
• Personalize the user experience
• Send promotional communications where permitted by law
• Comply with legal and regulatory requirements
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, and safety of DriveHub Auction, our users, and others

3. Vehicle Listings and Public Information

If you create a vehicle listing, participate in an auction, or otherwise submit information intended to be displayed publicly, certain information may be visible to other Website users or the general public.

• Vehicle make, model, year, VIN or partial VIN where applicable
• Vehicle photographs and videos
• Vehicle description
• Auction information
• Bid information
• Sale status
• Seller or dealer information where applicable

You should not submit personal information that you do not want publicly displayed in a vehicle listing or other public area of the Website.

4. Payment Information

Payments may be processed through third-party payment processors.

DriveHub Auction may not directly store complete payment-card information on its own systems when payment processing is handled by a third-party provider.

Payment processors may collect and process information necessary to complete transactions in accordance with their own privacy policies and terms.

5. Information We Share

We may share information with third parties when reasonably necessary to operate our business and provide our Services.

We may also disclose information when we reasonably believe disclosure is necessary to:

• Payment processors
• Identity and fraud-prevention providers
• Website hosting and technology providers
• Analytics providers
• Customer-support providers
• Email and communication providers
• Vehicle-history or verification providers
• Shipping and transportation providers
• Service providers assisting with auctions and transactions
• Professional advisers, including attorneys, accountants, and consultants
• Government authorities or law-enforcement agencies when legally required

• Comply with applicable law
• Respond to legal process
• Protect our rights or property
• Investigate fraud or abuse
• Protect the safety of users or the public
• Enforce our agreements

We do not sell your personal information for money in the ordinary course of operating the Website.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve the Website.

• Keep users signed in
• Remember preferences
• Maintain security
• Understand Website traffic
• Analyze Website performance
• Improve functionality
• Provide relevant advertising or marketing where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

7. Analytics and Advertising

We may use third-party analytics and advertising services to understand how visitors use the Website and to measure the effectiveness of advertising campaigns.

These services may collect information about your device, browser, IP address, Website activity, and interactions with advertisements.

Third-party providers may use cookies, pixels, or similar technologies in accordance with their own privacy policies.

8. Communications

If you provide your email address or telephone number, we may use it to communicate with you regarding:

Where permitted by applicable law, we may also send promotional communications.

You may unsubscribe from marketing emails by following the unsubscribe instructions contained in those communications.

Transactional and service-related communications may continue even if you opt out of promotional communications.

• Account activity
• Auctions and bids
• Vehicle listings
• Purchases and sales
• Payments
• Customer support
• Security notifications
• Changes to our Services

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our Services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
• Enforce our agreements
• Protect our legitimate business interests

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

11. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, payment providers, vehicle-history services, social-media platforms, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Children's Privacy

Our Services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, please contact us.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

Some rights may be subject to legal limitations or exceptions.

To submit a privacy-related request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is collected or used
• Opt out of certain marketing communications
• Exercise other rights provided by applicable state or federal law

14. California Residents

If you are a California resident, California privacy laws may provide additional rights regarding your personal information.

California residents may contact us using the information below to exercise applicable rights.

We may take reasonable steps to verify your identity before processing a request.

• Know what categories of personal information we collect
• Request access to certain personal information
• Request deletion of certain personal information
• Request correction of inaccurate personal information
• Opt out of certain forms of sharing or targeted advertising
• Not receive discriminatory treatment for exercising applicable privacy rights

15. Do Not Track

Some web browsers provide a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals unless required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the "Effective Date" at the top of this Privacy Policy. Significant changes may also be communicated through the Website or by other appropriate means.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by law.

17. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact DriveHub Auction through the contact information provided on our Website.